Q&A

Organized subjects where members ask, answer, discuss, and share — with four modes to match your group's purpose.

What is Q&A?

Q&A organizes group knowledge into subjects — focused areas where members can post and respond to entries. Each subject has a mode that determines its purpose, what labels are used, and who can post what.

Subject Modes

When an admin creates a subject, they choose a mode. The mode controls the purpose, labels, and permissions throughout that subject. Each subject card in the list shows a mode badge.

Finding Subjects

Open Q&A from your group's navigation. The page shows all available subjects as cards in a sidebar (desktop) or list (mobile).

Each subject card shows:

• The subject title and description
• A mode badge — Help, Notice Board, Feedback, or Community — indicating the subject type
• An Open count (amber) — shown for Help Desk, Feedback, and Community subjects when there are unanswered entries

Selecting a subject

On desktop, tap a subject card to open it in the panel on the right. On mobile, tap a card to open the full subject view.

Searching subjects

Use the search bar at the top of the subject list to filter subjects by title or description as you type.

Posting an Entry

The button label and form header depend on the subject's mode:

1. Open a subject.
2. Tap the action button (e.g. Ask a Question) to expand the entry form.
3. Type your entry (10–2,000 characters).
4. Tap the submit button (e.g. Submit Question).

Replying

Open any entry to read it in full and post a reply. The reply form appears at the bottom of the expanded entry. Button labels adapt to the mode:

Who can reply in Help Desk mode

In Help Desk subjects, the admin configures who is allowed to answer questions. The setting is shown in the subject description area:

Single-answer mode

Some Help Desk subjects allow only one answer per question. If a question already has an answer and you submit a new one, your answer replaces the existing one. A warning banner appears above the reply form when this applies.

Accepted Answers

In Help Desk, Feedback, and Community subjects, the appropriate person can mark one reply as the accepted answer. (Notice Board subjects do not have an accepted-answer concept.)

• The accepted reply is highlighted with a green Accepted badge.
• Only one reply per entry can be accepted at a time. Accepting a different reply removes the previous acceptance.
• The asker can also un-accept a reply by tapping the Accepted badge again.

Community Voting

Voting is available in Help Desk subjects (when configured) and is always active in Community Q&A subjects.

• Tap the ▲ upvote button to vote an answer up.
• In Help Desk (when voting is enabled), tap the ▼ downvote button to vote down. Community Q&A only allows upvoting — there is no downvote.
• Tap your existing vote again to remove it.
• The vote score is shown next to the arrows.

Filtering & Sorting

Filter tabs

Inside a subject, filter tabs narrow the entry list. The tab labels vary by mode:

Sort options

Use the sort dropdown to change the order entries appear:

• Newest — most recently posted first (default)
• Oldest — oldest entries first
• Unanswered first — entries with no replies appear at the top
• Top Voted — entries sorted by vote score (only available when voting is enabled)

Search

Use the search bar in the subject toolbar to filter entries by keyword. Results update as you type.

Pinned Entries Admin

Admins can pin important entries to keep them at the top of the list regardless of sort order or filter state. Pinned entries are marked with a Pinned badge.

To pin an entry: expand it and tap the pin icon in the entry actions. Tap again to unpin.

Notifications

You can subscribe to a subject to receive notifications when new entries are posted or new replies arrive.

• Tap the bell icon on the subject header to subscribe. The icon turns solid to indicate you are subscribed.
• Tap the bell-slash icon (when subscribed) to unsubscribe.

You can also subscribe at the entry level — tap the bell icon on an individual entry to receive notifications only for that entry's replies.

Bookmarks

Tap the bookmark icon on a subject or on an individual entry to save it to your personal bookmarks for quick access later. See the Bookmarks guide.

Editing & Deleting

Editing an entry

In Help Desk and Community modes, you can edit your own question only if no replies have been posted yet. In Notice Board and Feedback modes, admins can edit their own entry at any time. To edit: expand the entry and tap the edit icon (pencil).

Editing a reply

You can edit your own reply at any time, regardless of whether it has been accepted or voted on. Tap the edit icon (pencil) on your reply.

Deleting an entry

You can delete your own entry if you are the author. Admins can delete any entry. Tap the delete icon (trash) on the entry.

Deleting a reply

You can delete your own reply. Admins can delete any reply. Deleting an accepted reply removes the accepted status from that entry.

Admin: Managing Subjects Admin

Admins create and configure Q&A subjects. Tap the + button in the Q&A page header to create a new subject. Tap the gear icon to open Q&A Global Settings, where you can reorder, edit, and delete all subjects.

Global Settings

The Q&A Settings page lists all subjects in the group. From here you can:

• Reorder subjects — use the up/down arrows to change the order subjects appear in the list. Order is saved immediately.
• Edit a subject — tap the pencil icon to open the subject settings form.
• Delete a subject — tap the trash icon and confirm. All entries and replies in the subject are permanently removed.

Subject settings

Subject Mode (required)

Choose the mode that matches the subject's purpose. This is the most important setting — it determines labels, permissions, and available options throughout the subject. See Subject Modes for a full comparison.

Basic information

• Title — up to 80 characters (required)
• Description — up to 250 characters (optional) — shown on the subject card and at the top of the subject view

Response settings (Help Desk only)

• Multiple Answers — multiple members can answer each question (default)
• Single Answer — only one answer is kept per question; submitting a new one replaces the previous answer

Answer resolution (Help Desk, Feedback, Community)

• Accepted Answer — the appropriate person marks one reply as the best answer
• Community Voting — members upvote and downvote answers; an accepted answer can coexist (Help Desk only)
• No Selected Answer — open-ended; no reply is ever marked as accepted

Who can answer (Help Desk only)

Choose from All Members, Admins Only, Specific Role, or Selected Users. If you choose Specific Role or Selected Users, additional controls appear to pick the role or select individual members. In all other modes, any member can reply.

Notification settings

• Notify Responders — sends a notification to the designated responders when a new question is asked (Help Desk only)
• Notify All Members — sends a notification to all group members when a new entry is posted (label varies by mode)
• Notify Subscribers — sends notifications to members who have subscribed to the subject